Refund & Return Policy

At TrueAutoData, we prioritize customer satisfaction and account transparency. Because our service delivers non-tangible, instant digital reports, this Refund Policy outlines how refund requests are handled fairly and amicably.

1. Direct Refund Guarantee

We encourage customers to contact us directly for quick issue resolution instead of opening disputes with payment processors or banks. We provide a 100% Direct Full Refund under the following eligible conditions:

● Duplicate Charges: You were accidentally charged twice for the same VIN search.
● Report Delivery Failure: You completed payment but did not receive access to the report due to a technical server error.
● Invalid / Unrecognized VIN: The system failed to retrieve data for a valid VIN submitted.
● Order Made by Mistake: You purchased a report mistakenly and submit a refund request before or immediately after accessing the report.

2. How to Request an Instant Refund

To request a refund, please follow these steps for the fastest processing:

1. Visit our direct support page: https://trueautodata.com/request-refund
2. Enter your Name, Email address used at checkout, and Order ID or VIN.
3. Select your reason for the refund request.
Our support team reviews and processes eligible refund requests within 15–30 minutes (24/7 Support). Once approved, funds are returned directly to your original payment method.

3. Chargebacks & Dispute Prevention

● We strongly urge buyers to utilize our Direct Refund Channel at https://trueautodata.com/request-refund before contacting their card issuer or filing a
PayPal claim. Direct refunds are processed instantly without delays or admin fees.
● All purchases are protected via 3D Secure (3DS) authentication. IP logs, timestamps, and delivery records are retained to verify legitimate transactions.

4. Contact Support

If you have questions about this Refund Policy or need immediate assistance, please reach out directly:

● Email: support@trueautodata.com
● Refund Request Form: https://trueautodata.com/request-refund
● Response Time: 24/7 Support — Response within 15–30 minutes